This Directorate manages the fundamental elements of the organisation's human, economic, technology and information resources administered via structured processes and practices. It is also responsible for providing the personal 'face' and 'voice' of the organisation through Customer Services.

These disciplines obtain, develop and maintain these vital resources for all areas of the City of Mandurah's operations.

The major resource pools managed by Business Resources are:

• People
• Finance
• Information
• Technology
• Procedures; and Organisation Culture
• Insurance
• Land Assets

Effective and efficient planning, implementation and monitoring of Business Resources programs provide the foundation for optimising the City's overall performance.

The Directorate comprises three sections:

Organisational Development

Responsibilities include:

 
Financial Services

Responsibilities include:

• Financial Planning
• Cost Management
• Statutory Reporting
• Budgeting
• Rates
• Creditors and Debtors
• Purchasing
• System Services
• Computer Services
• Network Services

Information Management

Responsibilities include:

• Records Management
• Customer Services
• Cemetery Management