Table of contents
Statement to users
This statement sets out information for your use of this website and the privacy of your personal information.
Users should note there are inherent risks associated with transmission of information on the Internet. Users should make their own assessment of the potential risks to the security of their information when deciding whether or not to use the City of Mandurah (the City) website.
By using this site, you consent to the collection and use of this information as detailed below.
The City of Mandurah distributes the information on this website as a general reference source.
This website has links to other websites operated by organisations other than the City. Those websites are outside of the City’s control and links are provided for your convenience.
Despite our best efforts, the City makes no warranties that the information in this publication is free of computer viruses or other contamination.
The internet is not a secure network and as such, information you send may be intercepted by others.
To the extent allowed by law, all materials on this site and third-party sites are provided “as is” without any warranty (whether express, implied statutory or otherwise) of any kind.
The City of Mandurah makes no representations and does not warrant that:
- The information, links, text, graphics or any other item contained on this site or third-party sites are accurate, reliable, legal, copyright compliant, complete or up to date
- The site will operate without interruption or is free from errors or omissions
- The site is free of viruses or other harmful components
- The site is suitable for your intended use.
Modification
The City may at any time, in its sole discretion, amend, change, add to or modify these terms and conditions. It is your responsibility to check for any modifications. Changes will be effective immediately, and subsequent use by you of the site will constitute your acceptance of these modifications.
Use of this website/ refund policy
If you are using a credit/debit card to process a transaction, you declare that the credit/debit card is issued in your name and that you will pay to the issuer all charges incurred using the online services.
Generally, once requested services have been processed or provided by the City, there will be no refund.
All requests for refunds must be in writing.
Cookies
The City’s websites use cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our websites before, so we can distinguish you from other users of the website. This may mean we serve you more relevant or personalised content. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer your browsing experience and our website’s functionality may be affected.
Website analytics
The City’s website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. From time to time, the City may use other analytical tools on our website to better understand user behaviour so the City can improve the online experience for our customers.
Direct marketing
The City may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications, or it is considered reasonable to do so. These communications may be sent in various forms, including mail, e-mail, event invitations, social media messages and content, texts, fax and digital alerts, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to the City sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, the City will endeavour to use that method whenever practical to do so.
Social media and digital advertising
The City uses various social media platforms to engage and communicate with the community. When you interact with us on social media such as by liking, commenting on, or sharing our posts, sending us direct messages, or following our pages the City may collect and store the personal information you choose to provide (e.g.username, profile information, and any comments or messages) on the platform, or in a third-party platform. This information is used solely for the purpose of responding to your inquiries, improving our services, and enhancing community engagement. The City does not sell or disclose social media user data to third parties, except as required by law or as otherwise outlined in the Privacy Policy.
Personal information may also be collected by the social media platforms themselves and is subject to their own privacy policies and practices.
Targeted or retargeted advertising
The City may occasionally use targeted or retargeted advertising campaigns on platforms such as Facebook, Google, or other digital channels to provide users with relevant information on our services, initiatives, or events. In doing so, the City may use limited personal information such as email address in a “hashed” (encrypted) format to create custom or lookalike audiences. These campaigns are designed to show individual communications that may be of interest based on your previous interactions with the City’s websites, social media pages, or other online content.
An individual can opt out of these advertising features at any time by adjusting their ad settings on the relevant platform. By doing so, an individual may still see general City of Mandurah advertisements but will no longer receive personalised or targeted ads based.
Links to third party sites
The City of Mandurah websites may contain links to websites operated by third parties. If an individual accesses a third-party website through the City websites, personal information may be collected by that third-party website. Where these links are accessed by City stakeholders, via the City’s websites, the City is not able to control what information may be collected by the third-party website.
The City makes no representations or warranties in relation to the privacy practices of any third-party provider or website and is not responsible for the privacy policies or content of any third-party provider or website. Third-party providers and websites are responsible for informing individuals about their own privacy practices, and the City encourages individuals to read their privacy policies.
The City of Mandurah owns or licenses all content on this website, and we assert our right to be recognised as the author of original material on this website.
The City supports the sharing of information and the use of the website content for the purposes of private study, research, criticism or review, as allowed under copyright legislation. However, you are not allowed to reproduce or reuse content on this website for commercial purposes.
These terms and conditions will be construed and enforced in accordance with the laws of Western Australia. In the event of a dispute arising out of, or relating to, these terms and conditions, or your use of or access to the site, litigation must be brought in a State or Federal Court in Perth, Australia. By using this site, you consent to the exclusive jurisdiction of those courts.