Request for Tender - Enterprise IT Service Support Ticketing System

Enterprise IT Service Support Ticketing System - ITSM/CMDB 
Request for Tender: T13-2026

Description: The City of Mandurah invites tenders for the replacement of its current IT ticketing solution, in accordance with the tender documents. 

Documentation: Downloaded via the Tenderlink website: https://www.tenderlink.com/mandurah/ Further tendering information can be obtained from Erin Johnson on 08 9550 3209. 

Deadline: 2pm Thursday 1 October 2026. 

Lodgement: Tenders can only be submitted electronically via the Tenderlink Website. The lowest or any tender will not necessarily be accepted. Canvassing of Elected Members and Staff shall disqualify tenderers from the tender process.  

Casey Mihovilovich 
Chief Executive Officer