Statement to Users

Users should note there are inherent risks associated with transmission of information via the Internet. Therefore, users should make their own assessment of the potential risks to the security of their information when making a decision as to whether or not to utilise our website facilities.

By using this site you consent to the collection and use of this information as detailed below.

Use of this website/Refund Policy

In using the site, you declare that you are over 18 years of age.

If you are using a credit/debit card to process a transaction, you declare that the credit/debit card is issued in your name and that you will pay to the issuer all charges incurred using the online services.

Generally, once requested services have been processed or provided by Council, there will be no refund.

All requests for refunds must be in writing.

Virus warning

The Internet and the World Wide Web are unsecured public networks.  You acknowledge and agree that (and, to the maximum extent allowable by law, will be responsible for any loss or damage caused by the following):

  • Information sent to or from this online area may be intercepted, corrupted or modified by third parties; or
  • Files obtained from or through this online area may contain computer viruses or other defects.

Using your information

When you provide Council with your personal information we will:

  • Use the information to help you use Council services;
  • Aggregate the data for analysis;
  • Remove personally identifiable characteristics, unless you have given us specific consent to recognise your usage on an individual basis.

You should be aware that when the City receives your email or completed form your message becomes accessible to staff and your email address may be recorded.

Personal information provided to us will be treated confidentially and we will not disclose your personal information to any other person or organisation unless one of the following reasons applies:

  • You have given us your consent to do so;
  • The information is needed to conduct a transaction between you and that person or organisation;
  • We are required by law to do so;
  • There are grounds to believe disclosure will prevent a threat to life or health;
  • That person or organisation is providing a service to Council and is required to maintain the same or similar privacy legislation principles.

Disclosure of personal information

Council will take all necessary measures to prevent unauthorised access to or disclosure of your personal information.

External organisations to whom personal information is disclosed include Council’s contracted Service Providers who perform various services for and on behalf of the Council. Council also discloses personal information to external agencies in the course of investigating and defending legal claims against Council.

These contractors have agreed to be bound by the provisions of the Electronic Transactions Act 2003. Information provided to these contractors is limited to contact details provided by you whilst contacting Council.

We will also ensure that your personal information is not disclosed to other institutions and authorities outside Council except if required or authorised by law.

Information on the Website

This site and the materials on it are provided for personal, non-commercial use only. Visitors to the site are granted a limited licence to print or download the information for non-commercial use only.

Council measures traffic to this website and uses cookies to monitor return visits. These statistics help us monitor and improve the website. In accordance with our privacy policy, Council does not collect or keep any personally identifiable information, nor track visits to any non-Council websites.

You can choose not to have cookies monitor your usage of this site (not recommended).

Alternatively, if you want to block cookies for all websites, you can change the privacy settings of your web browser (not recommended), you should refer to relevant browser information.
Accessing, correcting or updating your information

You can access the personal information that you give us in accordance with our obligations under the Freedom of Information Act 1992. An access fee may be charged to cover our costs of providing that information to you. You should also note that Council may not be required by law to provide that information to you or to correct your personal information. If that is the case, we will provide you with reasons for our decision.


The City of Mandurah owns or licenses all content on this website and we assert our right to be recognised as the author of original material on this website.

Council supports the sharing of information and the use of the website content for the purposes of private study, research, criticism or review, as permitted under copyright legislation. However, you are not permitted to reproduce or reuse content on this website for commercial purposes.


The City of Mandurah distributes the information on this website as a general reference source.

This website contains links to other websites operated by organisations other then Council.  The other websites are outside of Council’s control and links are provided for your convenience.

Despite our best efforts, Council makes no warranties that the information in this publication is free of infection by computer viruses or other contamination.

The internet is not a secure network and as such, information you send may be intercepted by others.

To the extent permitted by law, all materials on this Site and third party sites are provided “as is” without any warranty (whether express, implied statutory or otherwise) of any kind.

The City of Mandurah, its Councillors, employees, agents and contracts make no representations and do not warrant that:

  1. The information, links, text, graphics or any other item contained on this site or third party sites are accurate, reliable, legal, copyright compliant, complete or up-to-date;
  2. The Site will operate without interruption or is free from errors or omissions;
  3. The Site is free of viruses or other harmful components; or
  4. The Site is suitable for your intended use.


The City of Mandurah may at any time, in its sole discretion, amend, change, add to or modify these terms and conditions. It is your responsibility to check for any modifications. Changes will be effective immediately, and subsequent use by you of the Site will constitute your acceptance of these modifications.

If any provision of these terms and conditions is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.


These terms and conditions will be construed and enforced in accordance with the laws of Western Australia.  In the event of a dispute arising out of, or relating to these terms and conditions, or your use of or access to the Site, litigation must be brought in a State or Federal Court in Perth, Australia.  By using this site, you consent to the exclusive jurisdiction of those courts.

Copyright © 2023 City of Mandurah. All rights reserved.